Canada's #1 source for pool & hot tub water care

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Frequently Asked Questions

Ordering and Payment

We understand the importance of a seamless and secure purchasing experience, and that's why we accept all major credit cards, including Visa, Mastercard, and American Express. Our user-friendly website allows you to easily browse our wide range of pool and spa water care products and make a secure payment during the checkout process. If you prefer personalized assistance, our dedicated customer support team is always ready to assist you. Discover the convenience of ordering from Water Care Club, your trusted source for pool and spa water care in Canada.

01.What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express. You can securely enter your payment information during the checkout process on our website.

02.Can I place an order over the phone?

At Water Care Club, we encourage our customers to place orders directly through our website for a seamless shopping experience. However, if you encounter any difficulties or have specific requirements, our friendly customer support team is here to assist you. Simply give us a call, and we’ll be happy to help you complete your order.

03.Do you offer international shipping?

Currently, we only offer shipping within Canada. We utilize Canada Post for all our shipments to ensure reliable and efficient delivery of your pool and spa water care products. For more details on shipping rates and estimated delivery times, please refer to our Shipping Policy page.

Product Information and Usage

At Water Care Club, we believe in providing you with the knowledge and tools necessary to maintain a clean and healthy pool or spa. In the Product Information and Usage section, you'll find answers to common questions regarding the compatibility of our products with different types of pools and spas. We understand that proper water chemistry is crucial, so we provide guidance on how often to test and balance your water. Additionally, we prioritize environmental responsibility and offer eco-friendly products whenever possible. Explore this section to ensure you have all the information needed to keep your pool or spa in optimal condition.

01.Are your products safe to use?

Yes, our products are designed to be safe and compatible with various types of pools and spas, including fiberglass, vinyl-lined, and concrete pools. However, it’s always a good practice to refer to the product labels and instructions for specific usage guidelines.

02.How often should I test and balance?

Regular testing and balancing of water chemistry are essential for maintaining a clean and healthy pool or spa. We recommend testing your water at least once a week, adjusting the chemical levels as needed. The frequency may vary based on factors such as usage, weather conditions, and the size of your pool or spa.

03.Are your products environmentally friendly?

We strive to provide environmentally friendly products whenever possible. Many of our pool and spa water care products are formulated with eco-friendly ingredients and packaging materials. Look for our eco-friendly badges and labels on the product pages for more information on their sustainability features.

Returns and Refunds

Our commitment to customer satisfaction extends to our Returns and Refunds policy. We want you to be completely happy with your purchase, which is why we offer a hassle-free return process. In this section, you'll find details on our return policy, including the timeframe for initiating a return and the eligibility criteria. If you wish to exchange a product instead of returning it for a refund, we've got you covered. We understand the importance of timely refunds, and we strive to process them as quickly as possible. Discover how Water Care Club makes returns and refunds a seamless experience for our valued customers.

01.What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can initiate a return within 30 days of delivery. Please refer to our Returns Policy page for detailed instructions on how to proceed with your return and information on eligibility criteria.

02.Can I exchange instead of returning a product?

Yes, we offer exchanges for eligible products. If you wish to exchange a product for a different variant or a similar item, please contact our customer support team, and they will guide you through the process and provide you with further instructions.

03.How long does it take to process a refund?

Once we receive your returned item and confirm its eligibility for a refund, we will initiate the refund process. Please note that it may take up to 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.

Water Care Club Rewards Program Logo

Are you ready to transform your pool and hot tub experience while saving big? Say hello to WCC Rewards, the ultimate water care points program designed exclusively for pool and hot tub enthusiasts like you!

Signing up is quick & easy

Earn points for every dollar you spend

Earn points for reviewing purchases

No blackout periods & no expiration

Terms & Conditions apply. See full program details here. Offer valid for participating Water Care Club members only.