Your Satisfaction Guaranteed:
Our Hassle-Free Return Policy for Water Care Products & Accessories
At Water Care Club, your satisfaction is our top priority. We take great pride in providing high-quality pool and spa water care products and accessories that enhance your leisure time. We understand that sometimes unexpected situations occur, and you may need to return or exchange a product. Rest assured, we’ve got you covered with our customer-friendly Return Policy designed to make the process as smooth and hassle-free as possible.
We genuinely care about your experience and want to ensure that you’re delighted with every purchase from Water Care Club. If for any reason you find yourself needing to return or exchange a product, our Return Policy is here to support you. We believe in transparency and fairness, which is why we’ve crafted a policy that allows you to make the most of your shopping experience with confidence and peace of mind.
You can trust that we’ll handle your request promptly and professionally. We accept returns within 30 days of purchase, provided the product remains unopened and in its original packaging. Simply provide proof of purchase, such as a receipt or order confirmation, and we’ll guide you through the easy return process. We want to ensure that your journey with Water Care Club is enjoyable from start to finish, and we’re committed to resolving any issues that may arise along the way.
Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed about any modifications.
For any further assistance or inquiries regarding returns, please reach out to our Customer Support team. We are here to assist you and ensure your satisfaction with our products and services.
Eligibility
- All products purchased from Water Care Club are eligible for return within 30 days from the date of purchase.
- To be eligible for a return, the product must be unopened, unused, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Return Process
- To initiate a return, please contact our Customer Support team via phone or email, providing your order details and the reason for the return.
- Our Customer Support team will guide you through the return process, including providing you with a Return Authorization (RA) number.
- Please ensure that the RA number is clearly marked on the outside of the package when returning the product.
Return Shipping
- The cost of return shipping is the responsibility of the customer, except in cases where the product received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure the safe delivery of the returned product.
- Water Care Club is not liable for any damage or loss that occurs during the return shipping process.
Inspection and Refunds
- Upon receiving the returned product, our team will inspect it to ensure compliance with the return policy.
- If the product meets the eligibility criteria, we will issue a refund to the original payment method within a reasonable timeframe.
- Please note that shipping and handling fees are non-refundable, and a restocking fee may be applicable in certain circumstances.
Exclusions
- Certain products, such as clearance items or products marked as final sale, may not be eligible for return. This will be clearly stated on the product page at the time of purchase.
- Additionally, any products that have been opened, used, or are missing parts cannot be returned unless they are defective or covered by warranty.
Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- We may request supporting evidence, such as photographs or a detailed description of the issue, to assist us in resolving the matter promptly.
Eligibility
- All products purchased from Water Care Club are eligible for return within 30 days from the date of purchase.
- To be eligible for a return, the product must be unopened, unused, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Return Process
- To initiate a return, please contact our Customer Support team via phone or email, providing your order details and the reason for the return.
- Our Customer Support team will guide you through the return process, including providing you with a Return Authorization (RA) number.
- Please ensure that the RA number is clearly marked on the outside of the package when returning the product.
Return Shipping
- The cost of return shipping is the responsibility of the customer, except in cases where the product received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure the safe delivery of the returned product.
- Water Care Club is not liable for any damage or loss that occurs during the return shipping process.
Inspection and Refunds
- Upon receiving the returned product, our team will inspect it to ensure compliance with the return policy.
- If the product meets the eligibility criteria, we will issue a refund to the original payment method within a reasonable timeframe.
- Please note that shipping and handling fees are non-refundable, and a restocking fee may be applicable in certain circumstances.
Exclusions
- Certain products, such as clearance items or products marked as final sale, may not be eligible for return. This will be clearly stated on the product page at the time of purchase.
- Additionally, any products that have been opened, used, or are missing parts cannot be returned unless they are defective or covered by warranty.
Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- We may request supporting evidence, such as photographs or a detailed description of the issue, to assist us in resolving the matter promptly.
